TERMS AND CONDITIONS

Any Terms and Conditions that exist between myself, Damian Reilly trading as 'Damian Reilly Carpentry' and yourself 'THE CUSTOMER' is in accordance with English Law. Reference to 'YOU' means 'the customer'. Reference to 'THE CONTRACTOR' means 'Damian Reilly Carpentry'It is assumed that the CUSTOMER has read and agreed to the following terms and conditions before any work begins.


QUOTATION.

Quotations and estimates are subject to survey. The cost of all work included and essential to the works will be priced and confirmed in writing. Any additional work is welcome but may be subject to further negotiation and carried out at the total discretion of Damian Reilly Carpentry. All cost for additional work will be agreed before work begins and a written quotation provided


SPECIAL REQUIREMENTS.
Special requirements and arrangements will be negotiated during a site survey and confirmed in writing.


PAYMENT.

Preferred method of payment is by Electronic Funds Transfer (EFT). Payment by cheque will only be accepted by prior arrangement. Payment of the original quotation amount is due on satisfactory completion of the job or within 14 days from the date of my invoice. Payment for any additional work that has arisen and been agreed to during any work done is also due immediately upon completion. Damian Reilly Carpentry reserve the right to claim 3% interest on late payments and claim compensation for debt recovery costs.

DEPOSITS.

A deposit or interim payment may be requested prior to any work commencing, especially if the work requires substantial materials. The amount of deposit will be stated in the written quotation and agreed with you prior to commencement of works. Where a deposit exceeds £500 we would encourage customers to pay a small amount on a credit card. By doing so you may be afforded financial protection provided under Section S.75 of the Consumer Credit Act


PLANNING PERMISSION & BUILDING REGULATIONS.
It is the customer's responsibility to ensure that Local Authority approval with regards to Planning Permission and/or Building Regulations is sought if necessary.


FITTING DATE & COMMENCEMENT OF WORKS.
A fitting date is given in good faith and every attempt will be made to carry out work as agreed. In the event that we are delayed for whatever reason, we will always endeavour to commence the works in a reasonable time

It is the customer’s responsibility to ensure the working area is clear of personal belongings and obstructions prior to commencement of work, including removing everything from the existing kitchen units and/or cupboards if appropriate.


DURATION OF WORKS.
 Every effort will be made to keep to the date given for commencement and completion of the works.In the event that we are delayed for whatever reason, we will always endeavour to complete the works in a reasonable time


COMPANY SUPPLIED MATERIALS.

All goods supplied by Damian Reilly Carpentry to complete any installation work remain the property of the company in line with English law under Consumer Rights act 2015 until paid for.


CUSTOMER SUPPLIED MATERIALS.
The customer must ensure that any supplied materials are delivered to site in time for commencement of works. Damian Reilly Carpentry is not responsible for the supply of goods. It is the responsibility of the customer to obtain immediate replacement of any faulty, damaged or incorrect goods to avoid additional fitting cost


CUSTOMER SUPPLIED KITCHEN DESIGNS & PLANS.
The customer must ensure that all plans, including kitchen design plans, have been drawn up and are correct before any installation work takes place as the contractor cannot be responsible for a plan drawn up by others. Any deviation from the plan whilst works are taking place must be discussed and agreed between the customer and contractor. Should the installation or kitchen design vary substantially from the original plan it may be necessary to obtain another plan at the customer’s expense.


RUBBISH DISPOSAL.
Damian Reilly Carpentry is a Licensed Waste Carrier. The removal/disposal of all waste can upon request be provided for in the written quotation. 


GAS & PLUMBING WORK.
Any gas work needed must be undertaken by an appointed Gas Safe registered plumbing operative. This work is essential with some projects (eg kitchen fitting) and can be included in the main quotation or YOU can specify your own Gas Safe operative. It is assumed that all existing gas lines are safe at commencement of works.


ELECTRICAL WORK.
Any electrical work needed must be undertaken by a qualified electrician. The tradesman must be a professional electrician registered to carry out the work to the relevant 'Part P' of the building regulation. This work can be included in the main quotation or YOU can specify your own electrician. It is assumed that all existing electrics are safe at commencement of works.


GUARANTEE.

All work carried out by Damian Reilly Carpentry is guaranteed for six months from fitting date with the following exclusions and limitations. Customer supplied materials are not covered by this guarantee. Any evidence of interference or modification by the customer or third parties on any part of the installation will cancel this guarantee.

Nothing in this guarantee affects your rights under the Consumer Rights Act 2015 or any other consumer legislation


COMPLAINTS POLICY

The business always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.


BUSINESS COMPLAINT PROCEDURE

On receipt of your complaint the business aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.